FAQs

FAQ's

Got a question? We’re here to help.

  • Do we have to pay to use the Caravan?

    Absolutely not! The service we provide is funded through donations from individuals and our Corporate Partnerships.


    We want to remove the stress and burden that Holidays can bring, allowing you to have the most magical time and create amazing memories.


    If you want to support our service you can find out more here

  • Are you planning on having more Holiday Homes in the UK?

    Yes!


    The response to our service has been phenominal and overwhelming and we know that we need to do more.


    Our vision is to add at least 1 fully accessible and inclusive holiday home each year at different Haven sites around the UK.


    The current cost to purchase, fit out, pitch and run 1 accessible caravan is around £70,000.

  • What Equipment do you have at the Caravan?

    A full list of our caravans specifications can be found on our Layout and Info Page here


    Fully Adjustable, Electric Profiling Bed (Weight to 23 stone)


    Electric Mobile Hoist with Battery (Must bring own sling)


    Ceiling Track with manual grab handle above profiling bed


    Reinforced hooks with manual grab handles above both single beds in second bedroom


    Manual Grab Rails around toilet


    2 x Child's Bath/Shower Chairs


    1 x Adult shower wheelchair with harness


    Fixed Shower Seat which folds against the wall


    Sensory, Colour Changing Shower Head (Can be changed back to normal Shower Head)


    Open Plan Lowered Kitchen, Worktop height is 77 cms

  • How accessible is the Caravan?

    The gentle gradient ramp leading to the caravan entrance is 1.1 metres wide with a turning area on the patio at least 2 metres x 2 metres.


    All our doors are sliding door and are at least 75cms wide.


    We have a large corridor which is 95cms wide and turning circles of at least 1.5 metres in both the main bedroom, wetroom, living room and kitchen

  • Will we see anyone who runs the Charity at the Caravan?

    Some of us involved at the Charity own a private caravan on the Haven Cala Gran site.


    So there is always a chance that you might bump into one of us or we could arrange to pop around and say hello.

  • What do I need to bring?

    Hopefully not very much!


    You must bring your own sling for the Hoist.


    You will also have to bring your own towels, any sensory aids, food and toiletries.

  • What do I do about heating, wifi etc?

    Wifi is free and provided via 4G mobile broadband from Vodafone. It is a really good signal strength and has no problems running netflix etc


    Heating is Gas Central Heating and should be turned on by default. There are also booster buttons in both the living room and main bedroom. The operation of it is all covered in the caravan manual in the living room.


    We have plug sockets through out and some contain USB chargers for ease of use.

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